Starlink Internet Services Kenya recorded a 10.86% decline in subscriptions, falling from 19,146 users in December 2024 to 17,066 by March 2025, according to the latest figures from the Communications Authority of Kenya.
The drop follows an eight-month pause on new customer activations, implemented by Starlink to address network capacity constraints amid heightened demand.
This marks the company’s first recorded quarterly decline in Kenya.
Notably, it was the only fixed internet provider to register a reduction in its subscriber count during the period, highlighting the challenges of sustaining growth in the absence of supporting infrastructure.
Starlink Kenya, which previously held the position of the seventh-largest internet service provider ISP by subscriber base, has now dropped to eighth place.
Dimension Data Solutions East Africa Ltd now occupies the seventh position, having reported 18,890 active users as of March 2025.
In contrast to Starlink’s trend, major providers such as Safaricom PLC and Jamii Telecommunications Ltd registered continued growth, adding 56,969 and 12,663 new subscribers, respectively, during the same period.
The contrasting performance underscores the resilience of established ISPs, which are not hindered by significant infrastructure setbacks and are thus better positioned to scale operations, consistently outpacing newer entrants in infrastructure sensitive markets.
Source: https://spaceinafrica.com/2025/06/30/starlink-records-first-subscriber-drop-in-kenya-with-a-10-decline-in-user-base/